Shipping Policy

At Sarfisek, our top priority is providing a smooth, reliable, and transparent shipping experience. We understand that when it comes to furnishing your home and kitchen, timely delivery and clear communication are essential. With a dedicated focus on your satisfaction, we’ve designed this comprehensive shipping policy to address every stage of your order’s journey. Please review the details below, and if you have any questions, reach out to us at [email protected].

1. General Overview

Service Area: We currently ship exclusively within the United States, ensuring that our home and kitchen essentials reach you wherever you reside within the country.
Carrier Selection: We have chosen FedEx as our primary shipping partner due to its extensive network, consistent reliability, and timely deliveries.
Free Shipping: All orders placed on the Sarfisek website qualify for free shipping. There are no hidden fees or surprise charges—what you see at checkout is what you pay.
Tax-Free Orders: We do not charge any additional tax on your purchases, offering you a straightforward and transparent checkout experience.

2. Order Processing Times

Processing Window: Once you place your order, our fulfillment team begins preparing it for shipment. Most orders are processed within 1-2 business days, from Monday to Friday. We do not process orders on weekends or major U.S. holidays.
Order Verification: During the processing phase, we verify billing and shipping details to ensure accurate and prompt delivery. If we encounter any discrepancies or require additional information, we will contact you via email to confirm details before proceeding.

Note: While we strive to meet our stated processing times, unforeseen circumstances—such as stock shortages, severe weather, or temporary warehouse closures—may occasionally cause minor delays. Should this occur, we will update you promptly.

3. Shipping Times and Delivery Estimates

Standard Delivery: After your order has been processed and shipped, delivery typically takes 5-6 business days from Monday to Friday. This timeframe may vary slightly depending on your location, regional carrier operations, and seasonal shipping demands.
No Expedited Shipping Currently: At this time, we do not offer express or overnight shipping. We continuously review our shipping options and may introduce expedited services in the future to meet evolving customer needs.

Please be aware: While FedEx provides estimated delivery dates, these are not guaranteed. External factors beyond our control, such as carrier delays, inclement weather, or unexpected surges in shipping volume, may impact the actual delivery date.

4. Geographic Restrictions

U.S.-Only Shipments: We only ship to addresses within the contiguous United States. Currently, we do not ship to Alaska, Hawaii, U.S. territories, international destinations, APO/FPO addresses, or P.O. Boxes.
Address Accuracy: Ensure that your shipping address is complete and accurate at checkout. Missing apartment numbers, incorrect zip codes, or misspelled street names may cause delays or result in your package being returned to us. We are not liable for delivery issues resulting from incorrect information provided during checkout.

If you discover an error in your shipping details, contact us immediately at [email protected]. If your order has not yet shipped, we will do our best to update the address accordingly.

5. Tracking Your Shipment

Shipment Confirmation Email: Once your order leaves our warehouse, you will receive an email with your FedEx tracking number. This unique tracking ID allows you to monitor your package’s progress from our facility to your doorstep.
Real-Time Updates: Visit the FedEx website and enter your tracking number to access real-time shipment status, estimated delivery dates, and any carrier-specific delivery instructions. Tracking updates may take up to 24 hours to appear, so please allow some time for the carrier to register your order’s departure.

If you encounter any issues or have questions about your shipment’s status, feel free to contact us at [email protected].

6. Delivery Issues and Troubleshooting

Delayed Deliveries: If your package has not arrived by the estimated delivery date, first review the tracking information for any updates or changes. Delays can occur due to weather, logistical challenges, or unexpected carrier volume. Should you require assistance, our support team is here to help.
Missed Delivery Attempts: FedEx may require a signature for high-value or large orders. If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for rescheduling delivery or picking up the package at a nearby FedEx location.
Undeliverable Packages: If a package is returned to us because it was undeliverable (e.g., incomplete address, recipient unavailable), we will contact you to arrange a reshipment. In some cases, you may be responsible for additional shipping fees, especially if the original misdelivery resulted from incorrect address details you provided.

7. Damaged, Lost, or Missing Items

Damaged on Arrival: Carefully inspect your order upon arrival. If you find that any product is damaged, defective, or missing components, please document the issue with photographs and a detailed description. Reach out to us at [email protected] within 48 hours of receipt. We will investigate the issue and determine whether to issue a replacement, arrange a return, or provide a refund.
Lost in Transit: If tracking information indicates your package is lost or significantly delayed, contact us. We will collaborate with FedEx to locate the shipment. If confirmed lost, we will offer a suitable resolution—such as a replacement product (if available) or a full refund.

Our goal is to ensure that every product you receive from Sarfisek meets your expectations, and we will work diligently to address any issues that arise.

8. Returns and Exchanges

Hassle-Free Returns: We understand that sometimes a product may not be the right fit. Please refer to our dedicated Returns & Exchanges Policy for eligibility criteria, timeframes, and instructions. We are committed to making the return process as smooth and transparent as possible.
Exchanges: If you wish to exchange an item for a different product, color, or size, reach out to our customer support team. We will guide you through the exchange process and ensure that you receive your replacement item promptly.

By maintaining flexible returns and exchanges, we aim to ensure your ongoing satisfaction and confidence when shopping with Sarfisek.

9. Compliance with Google Shopping Policy and SEO Best Practices

Sarfisek is committed to adhering to Google Shopping guidelines and industry best practices. To meet these standards, we:

Provide Clear Information: Our shipping details, timelines, and any potential fees or restrictions are clearly stated to ensure transparency and trust.
Maintain Accuracy: Product availability, pricing, and shipping policies are regularly updated to prevent misinformation or misleading content.
SEO-Friendly Content: This shipping policy is written with an emphasis on clarity, relevance, and keyword optimization, ensuring that potential customers searching for reliable shipping policies can easily find and understand our approach.

By upholding these principles, we create a positive shopping environment that aligns with both customer expectations and search engine best practices.

10. Policy Updates

We reserve the right to update or revise this Shipping Policy at any time to reflect changes in our operations, carrier availability, or industry standards. Any modifications will be posted on this page, and the updated version will take immediate effect. We encourage you to review this policy periodically to stay informed of any adjustments.

Contact Us

Should you have any questions, need clarification, or require assistance with your order’s delivery, please do not hesitate to contact our support team:

Email: [email protected]

At Sarfisek, we are committed to delivering your home and kitchen essentials with professionalism, reliability, and ease. Thank you for choosing us as your trusted partner in enhancing your home environment.